Frequently Asked Questions
Questions about your upcoming stay? We've got you covered.
Sit back, relax and let us guide you through some of the most frequently asked questions about our villas.
Sit back, relax and let us guide you through some of the most frequently asked questions about our villas.
THE ANIMALS in kuleni and marloth park ROAM FREE, IS THAT SAFE?
It's important to be aware of the potential dangers and respect the wildlife in Kuleni Private Game Reserve and Marloth Park. While the animals are generally herbivores, they are still wild animals and should not be approached or treated like pets. Stay alert and vigilant, and keep a close eye on children.
I HEAR ELECTRICITY AND LOADSHEDDING CAN BE AN ISSUE IN SOUTH AFRICA, WILL THIS AFFECT OUR STAY?
Each villa has a solar and backup battery system in place to ensure that guests are not impacted by power outages, which can be an issue in South Africa. The battery systems are designed to keep the house operational for up to 6 hours during a power outage when there is no sun. However, to conserve power and ensure that the battery lasts as long as possible, it's recommended that guests minimize their use of high-power appliances. If possible, it's advisable to use low-power appliances and to turn off any unnecessary lights and electronics during a power outage to conserve energy.
HOW SAFE are the areas of MRLTH. LUXURY SAFARI VILLA's?
Safety is of utmost importance. At both locations we take this very seriously.
In Marloth Park the villa's are equipped with a state-of-the-art alarm systems linked to a 24-hour armed response unit provided by iSecure Security. In Kuleni we have 24/7 security at the gate, and only guests with a QR-code (given before check-in) can enter the game reserve.
To further enhance your safety, the villa's surroundings are monitored by CCTV. These measures provide our guests with peace of mind, knowing that they are in a secure and protected environment.
In Marloth Park the villa's are equipped with a state-of-the-art alarm systems linked to a 24-hour armed response unit provided by iSecure Security. In Kuleni we have 24/7 security at the gate, and only guests with a QR-code (given before check-in) can enter the game reserve.
To further enhance your safety, the villa's surroundings are monitored by CCTV. These measures provide our guests with peace of mind, knowing that they are in a secure and protected environment.
WHY IS IT PROHIBITED TO WALK In the dark?
To ensure the safety of both guests and the animals that inhabit the nature conservation area surrounding the villa's, we kindly ask to only walk during daytime. During the night the animals need to rest undisturbed and predators are more active, increasing the risk of potentially dangerous wildlife encounters. By respecting this rule, guests can enjoy a safe and peaceful stay while supporting the conservation efforts of the park.
WHAT OTHER RULES & REGULATIONS ARE IN EFFECT IN MARLOTH PARK?
To help protect the natural beauty and sensitive eco-balance of Marloth Park and Kuleni Game Reserve, we kindly ask guests to follow the rules.
Smoking is not allowed indoors, and music, loud noise, parties, unregistered visitors, spotlights and littering are not permitted at any time.
Please observe the speed limits: in Marloth Park this is 50 km/h on tar and 30 km/h on gravel, and in Kuleni the maximum speed is 20 km/h throughout the reserve. Always give way to animals on the roads.
Pets are not allowed in either reserve, and removing plants or animals, going off-road, quad biking or any form of disturbance to wildlife is prohibited.
Please use water and electricity responsibly and light fires only in designated braai or boma areas.
These rules are in place to keep guests safe and protect the environment.
Breaking them can lead to fines, extra charges or immediate removal from the property.
Smoking is not allowed indoors, and music, loud noise, parties, unregistered visitors, spotlights and littering are not permitted at any time.
Please observe the speed limits: in Marloth Park this is 50 km/h on tar and 30 km/h on gravel, and in Kuleni the maximum speed is 20 km/h throughout the reserve. Always give way to animals on the roads.
Pets are not allowed in either reserve, and removing plants or animals, going off-road, quad biking or any form of disturbance to wildlife is prohibited.
Please use water and electricity responsibly and light fires only in designated braai or boma areas.
These rules are in place to keep guests safe and protect the environment.
Breaking them can lead to fines, extra charges or immediate removal from the property.
Where can i book game drives?
You can book your game drives directly with us. We work with several experienced guides inside the park, all personally tested for quality, safety and knowledge, so you know you’ll get a great experience.
You can WhatsApp us, send an email to [email protected], or contact us through your booking platform.
You can WhatsApp us, send an email to [email protected], or contact us through your booking platform.
I HEAR THAT BABOONS CAN CAUSE PROBLEMS in marloth park, please explain?
We only have baboons in Marloth Park and not in Kuleni Private Game Reserve. Baboons can become aggressive and may even attack humans in their search for food. Therefore, it is important to avoid feeding baboons or providing them with any food, as this can lead to dangerous situations for both the animals and humans. Make sure that all foods are securely stowed away and close all doors and windows.
In the unlikely event that a baboon approaches you, remain calm and slowly back away while avoiding direct eye contact. It is always best to observe baboons from a safe distance and let them go about their natural behavior without interference.
In the unlikely event that a baboon approaches you, remain calm and slowly back away while avoiding direct eye contact. It is always best to observe baboons from a safe distance and let them go about their natural behavior without interference.
HOW OFTEN IS THE VILLA CLEANED AND ARE TOWELS & BED LINEN INCLUDED?
Upon your arrival our housekeeping team has deep cleaned the entire villa. We take great pride in a 5-star experience. Need a clean mid-stay? We can provide an additional full service clean of the property at an additional charge. (Subject to availability) Guests will be provided with large towels during their stay, and all beds will be made with luxurious bed linens. Upon checkout, guests are not required to strip the beds. Please leave used towels in bathrooms. If the property is left in an excessively messy condition excess cleaning fees may apply.
WHERE CAN I FIND MORE INFORMATION ABOUT ALL OF THE AMENITIES THE VILLA HAS TO OFFER?
The welcome booklets (automatically shared upon booking) and website provide detailed information about all of the luxurious amenities that are available at the villa's. Guests can find information about the various rooms, furnishings, and appliances, as well as instructions for how to use them. They can also learn about the outdoor spaces, such as the pool and patio, and the various activities that are available in and around the areas. Additionally, the welcome booklets and website contain important information about rules and regulations, safety measures, and emergency contacts.
WHAT IS THE CANCELLATION AND REFUND POLICY?
Our cancellation policy can be found under our Terms & Conditions.
WHAT TIME IS CHECK-IN AND CHECK-OUT, AND CAN I LEAVE MY LUGGAGE AFTER CHECK-OUT?
The check-in time starts at 2:00 PM, as the housekeeping team will be preparing the villa for your arrival before that time. As check-in can also be contactless, feel free to check-in at any time after 02:00 PM. You will receive the entry code to the lock box and the alarm code including all relevant instructions via email on the day of your arrival. Check-out time is at 10:00 AM. Should you need to store your luggage after check-out, please contact us to confirm availability as other guests may be checking in.
WHAT AMENITIES ARE AVAILABLE FOR CHILDREN AND BABIES?
The villa's provide a baby crib, children's cutlery, and a high chair for guests with children. To ensure the safety of children, the pool can be covered with a pool cover. (available upon request) However, children should still be supervised at all times. It's important to note that the villa's indemnity waiver and swimming pool waiver are automatically accepted upon making a booking and/or entering the property.
By making a booking and entering the villa, you agree to release and indemnify the owner and their representatives from any and all liability for personal injury, death, or property damage that may occur during your stay. You acknowledge that you are responsible for your own safety and the safety of any guests, including children, and that you will exercise caution when using the amenities and facilities of the villa. These indemnity waivers are binding and apply to all guests, including minors, and will remain in effect for the duration of your stay.
By making a booking and entering the villa, you agree to release and indemnify the owner and their representatives from any and all liability for personal injury, death, or property damage that may occur during your stay. You acknowledge that you are responsible for your own safety and the safety of any guests, including children, and that you will exercise caution when using the amenities and facilities of the villa. These indemnity waivers are binding and apply to all guests, including minors, and will remain in effect for the duration of your stay.
WHAT INDEMNITY WAIVERS ARE AUTOMATICALLY ACCEPTED WHEN STAYING AT one of your villas?
The indemnity waivers can be found below and inside of the welcome booklets. It's important to note that the villa's indemnity waiver and swimming pool waiver are automatically accepted upon making a booking. These waivers can be found HERE.
By making a booking and/or entering the villa, you agree to release and indemnify the owner and their representatives from any and all liability for personal injury, death, or property damage that may occur during your stay. You acknowledge that you are responsible for your own safety and the safety of any guests, including children, and that you will exercise caution when using the amenities and facilities of the villa. These indemnity waivers are binding and apply to all guests, including minors, and will remain in effect for the duration of your stay.
By making a booking and/or entering the villa, you agree to release and indemnify the owner and their representatives from any and all liability for personal injury, death, or property damage that may occur during your stay. You acknowledge that you are responsible for your own safety and the safety of any guests, including children, and that you will exercise caution when using the amenities and facilities of the villa. These indemnity waivers are binding and apply to all guests, including minors, and will remain in effect for the duration of your stay.